Rate update request causes workspace to load perpetually and signs me out of workspace
in progress
Lauren Lawrence
updated the status to
in progress
This is fixed in the new Stenovate, which launches soon. We'll update this post the day it's live.
Lara Hawkins
Lauren Lawrence Fantastic!
Lauren Lawrence
updated the status to
open
Lauren Lawrence
updated the status to
in progress
Lauren Lawrence
Merged in a post:
request rate change
Angie Jackson
Got a notification on the platfrom that I requested a different rate. When I'm in the job area, it appears as though my scopist hasn't even accepted the job yet. She said she did but now couldn't see the files.
Lauren Lawrence
Merged in a post:
I updated the rate after talking with the court reporter and now I can not get to the job at all. It keeps flashing.
Alicia Adrian
I updated the rate after talking with the court reporter and now I can not get to the job at all. It keeps flashing.
Lauren Lawrence
Merged in a post:
Continuous Page Loading After Rate Update
Aspen Hasse
Upon updating a rate, files and workspaces that were visible before are stuck in a constant loading screen and unable to navigate elsewhere.
Lara Hawkins
Yes, I have experienced the same thing anytime I change the rate.
Ashley McDonald
I've experienced the same issue. The reporter had to delete the job and repost it because after the rate update, the job never loaded again.
Ashley McDonald
Can we please get a fix on this soon? This has happened multiple times and each time, the reporter has to completely recreate the job because I'm not able to access any documents and the page is constantly loading. The reporters have told me they're not getting any requests to approve the updated rate on their end. I alerted the team to this a few months ago and it's still happening.
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